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Performance Systems
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EXPLORE
With the marine, navigation and communication solutions we offer, we do not only supply high-quality equipment; our after-sales services ensure that our customers can head out to sea with confidence at all times. We firmly stand behind every device we sell and every service we perform.
Through our authorized service points and dealer network in Türkiye's main marina and shipyard regions, we carry out the installation, maintenance, repair and periodic inspection of your equipment completely. Our experienced technical team, specialized in the field and up to date with current technologies, responds to your service requests as quickly as possible; for emergencies you can reach our service line.
While you hold your course at sea with confidence, the continuity and safety of your equipment are entrusted to Promar's expertise and uninterrupted service support.
Dear Customer,
The information requested in the form below is processed by PROMAR Deniz Malzemeleri Dış Tic. ve Mümessillik A.Ş. for the purposes of creating a service work order, carrying out invoicing processes and tracking the 6-month warranty period of the service provided and the spare parts replaced.
If this information is missing or incorrect, a service work order cannot be opened, your request cannot be processed and the warranty cannot be tracked. All service work performed by our company (excluding travel costs) is covered by a 6-month labor and spare parts warranty.
If your boat has SIMRAD and/or B&G products with an invoice value exceeding €2,000, you may benefit from limited LABOR and TRAVEL warranty coverage.
To benefit from these free services, your installation must have been carried out by an authorized service station and registered with the manufacturer.
If you meet these conditions, please fill in the "WARRANTY SERVICE REQUEST FORM" instead of this form.
Pursuant to Article 5/2 of the Personal Data Protection Law No. 6698 ("KVKK"), the personal data you share in the form (name, surname, contact details, invoice details, etc.) are processed by automated means based on the following legal grounds:
Establishment and performance of a contract (provision of the service, warranty tracking),
Fulfilment of legal obligations (invoicing and statutory retention obligations),
Legitimate interests of the data controller (monitoring service quality and customer satisfaction).
Your personal data will not be shared with third parties other than legally authorized public institutions and will not be used for advertising, marketing or campaign notifications.
For detailed information on your rights under Article 11 of the KVKK and how to apply to the data controller, please visit https://promar.kumsal.agency/sozlesmeler/kvkk.
Important: This form applies to service requests for devices that are not under warranty. To confirm the warranty status of your device, please contact us at [email protected] before filling in the form.
Dear Customer,
This form must be completed so that travel and labor costs for service carried out on your boat for devices that fail within the warranty period can be covered free of charge to a limited extent, and so that the process can be tracked.
(Note: This form does not need to be completed for faulty devices under warranty that are sent to our company for repair.)
To benefit from On-Board Warranty Service for SIMRAD and B&G products, the following conditions must be met:
Product/Invoice Requirement: Your boat must have SIMRAD and/or B&G devices with a total invoice value of at least €2,000.
Installation and Registration Requirement: The devices must have been installed by an authorized service station and registered with the manufacturer.
Scope of Free Service (Limitations):
a. The first 160 km of the total round-trip travel distance is free of charge.
b. The first 2 hours of travel time are free of charge.
c. The first 2 hours of repair/service work on board are free of charge.
Paid Service Tariff: Where the limits specified above (Article 3) are exceeded, additional time and distance will be invoiced to the natural or legal person completing this form at the following rates:
a. Service labor:€60 + VAT for each additional hour after the first 2 hours
b. Travel time:€25 + VAT for each additional hour after the first 2 hours
c. Travel distance:€0.50 + VAT for each additional km after the first 160 km
Exclusions:
Device settings, sea trials for autopilots and similar devices, all types of calibration, cleaning/maintenance and software updates,
Faults caused by misuse, physical damage and installation errors,
Marina entrance fees, hauling out the boat, and additional carpentry, welding and similar work required for the repair are not covered by the Free On-Board Warranty Service.
Pursuant to Article 10 of the Personal Data Protection Law No. 6698 ("KVKK"), PROMAR (PROMAR Deniz Malzemeleri Dış Tic. ve Mümessillik A.Ş.), as data controller, informs you as follows:
Personal Data Processed: Name-surname, contact details (phone, e-mail, address), boat details, device serial numbers/invoice details and service location data.
Purposes and Legal Grounds of Processing:
Receiving the warranty service request, verifying authorized service and installation status, planning on-board service and performing the contract (KVKK Art. 5/2-c),
Calculating and invoicing service charges exceeding the free limits, tracking finance/accounting processes and fulfilling legal obligations (KVKK Art. 5/2-ç),
Legitimate interests of the data controller in ensuring customer satisfaction and monitoring service quality (KVKK Art. 5/2-f).
Data Transfer: Your personal data may be shared with the manufacturers (SIMRAD / B&G) to the extent required for warranty verification and with authorized public institutions within the framework of statutory obligations; otherwise it will never be transferred to third parties and will not be used for advertising/marketing purposes.
Your Rights: For your rights under Article 11 of the KVKK and the application methods under the Communiqué on the Procedures and Principles of Application to the Data Controller, please visit https://promar.kumsal.agency/sozlesmeler/kvkk.
Important: This form applies only to service requests for devices under warranty. If you are not sure about the warranty status of your device or would like detailed information, please contact us at [email protected] before filling in the form.
Dear Customer,
This form must be completed for faulty devices you will send to our company for repair, in order to generate an RMA (Return Merchandise Authorization) Number, open a service work order, obtain your confirmation of repair charges when necessary and carry out invoicing processes.
RMA Number: After you complete this form, our technical service team will send you a unique RMA Number.
Package Labelling Requirement: You must clearly write this RMA number on the package you send to us for repair.
Missing Information and Unnumbered Shipments:
If the information in the form is incomplete, a service work order cannot be opened and your request cannot be processed.
Shipments without an RMA number will not be processed; they will not be accepted and will be returned to the sender with shipping charges payable by the recipient.
Pursuant to Article 10 of the Personal Data Protection Law No. 6698 ("KVKK"), PROMAR (PROMAR Deniz Malzemeleri Dış Tic. ve Mümessillik A.Ş.), as data controller, informs you as follows:
Personal Data Processed: Name-surname, contact details (phone, e-mail, address), device/product details, fault description and invoice details.
Purposes and Legal Grounds of Processing:
Establishment and performance of the contract, including starting the fault registration process with the RMA number, obtaining confirmation of the repair charge and providing the repair service (KVKK Art. 5/2-c),
Fulfilment of legal obligations regarding invoicing of repair and spare part charges and statutory retention obligations (KVKK Art. 5/2-ç),
Legitimate interests of the data controller in tracking service processes and ensuring operational security (KVKK Art. 5/2-f).
Data Sharing and Security: Your personal data will not be shared with third parties other than legally authorized public institutions and will never be used for advertising, marketing, campaign or similar commercial communications.
Customer Rights: For your rights under Article 11 of the KVKK and the application methods under the Communiqué on the Procedures and Principles of Application to the Data Controller, please visit https://promar.kumsal.agency/sozlesmeler/kvkk.
Important: This form applies when you wish to send your faulty device to our company for inspection, fault diagnosis or examination. For detailed information about the shipping process and procedures, or to confirm the status of your device, please contact us at [email protected].
Dear Customer,
This form must be completed to request on-board warranty service for devices that have failed within the warranty period, allowing travel and labor costs to be covered free of charge to a limited extent.
(Note: It is not necessary to fill out this form for defective devices under warranty that are sent directly to our facility for repair.)
To qualify for On-Board Warranty Service for SIMRAD and B&G products, the following conditions must be met:
Invoice Threshold: Your boat must have SIMRAD and/or B&G devices with a total invoice value of at least €2,000.
Authorized Installation & Registration: The installation must have been performed by an authorized service center and registered with the manufacturer.
Free Service Limitations:
a. Round-trip travel up to 160 km is free of charge.
b. The first 2 hours of travel time are free of charge.
c. The first 2 hours of on-board repair/service work are free of charge.
Billing Tariff for Exceeded Limits: Costs exceeding the limitations specified above (Article 3) will be invoiced to the natural or legal person completing this form according to the following rates:
a. On-board labor:€60 + VAT for each additional hour (first 2 hours free).
b. Travel time:€25 + VAT for each additional hour (first 2 hours free).
c. Travel distance:€0.50 + VAT for each additional km (first 160 km free).
Exclusions from Free Coverage:
Device settings, sea trials for autopilot or similar devices, calibrations, cleaning/maintenance, and software updates.
Issues resulting from misuse, physical damage, or installation errors.
Marina entrance fees, hauling out the vessel, or required carpentry and welding operations.
In accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and relevant data protection regulations, PROMAR (PROMAR Deniz Malzemeleri Dış Tic. ve Mümessillik A.Ş.) acts as the Data Controller:
Processed Data: Full name, contact details (phone, email, address), vessel details, device serial numbers/invoice details, and service location information.
Purposes and Legal Grounds for Processing:
Validating warranty status, scheduling on-board service, and executing service agreements (KVKK Art. 5/2-c - Performance of Contract).
Invoicing and financial accounting for costs exceeding free coverage limits (KVKK Art. 5/2-ç - Legal Obligation).
Operational tracking and service quality assurance (KVKK Art. 5/2-f - Legitimate Interest).
Data Transfer: Personal data may be shared with manufacturers (SIMRAD / B&G) solely for warranty validation purposes and with authorized public authorities where required by law. Your data will never be shared with third parties for advertising or marketing purposes.
Data Subject Rights: You may review your rights regarding your personal data and application procedures by visiting https://promar.kumsal.agency/sozlesmeler/kvkk .
Important Notice: This form is applicable only for service requests of in-warranty devices. If you are unsure of your device's warranty status or require detailed information, please contact us at [email protected] before submitting this form.
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